Frequently Asked Questions
Everything you need to know about our handcrafted eyewear and services.
What makes Randolph USA eyewear different from other brands?
Every pair of Randolph sunglasses is handcrafted in the USA using a 200-step process. We utilize jewelry-quality finishes and military-grade materials to ensure lifelong durability and classic style.
Do you offer a warranty on your frames?
Yes, we stand behind our craftsmanship. All Randolph frames come with a limited lifetime warranty that covers manufacturer defects for the lifetime of the product.
How long will it take for my order to ship?
Standard domestic orders typically ship within 1-2 business days. Delivery times vary based on your location, but most customers receive their eyewear within 3-7 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you are not completely satisfied with your fit, you can initiate a return or exchange through our online portal.
Can I order Randolph sunglasses with my prescription?
Absolutely. We offer prescription services for many of our iconic frames. You can upload your prescription directly on the product page or contact our customer service team for assistance.
How should I clean and maintain my lenses?
To maintain clarity, use the microfiber cleaning cloth provided with your purchase. Avoid using paper towels or clothing, and use a specialized lens cleaner or mild soap and water for deeper cleaning.