Returns & Exchanges

At Randolph USA, we stand behind our handcrafted quality and offer a 30-day window for returns or exchanges on all eyewear in original condition. We provide a seamless process to ensure you find the perfect fit for your lifestyle and vision needs.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Download and print the prepaid UPS shipping label provided at the end of the portal process to ensure your package is tracked and insured.

3

Pack Securely

Place the eyewear in its original case and packaging to prevent damage during transit, ensuring all tags and accessories are included.

4

Drop Off and Track

Deliver your package to any authorized UPS drop-off location and keep your receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing